Refund policy
At Costa 43 every garment is made when you order it. That is why returns work differently from a shop with a warehouse.
Faulty, damaged or misprinted items
Any claim for a misprinted, damaged or defective item must be submitted within 30 days of receiving the product. If the parcel is lost in transit, the claim must be submitted no later than 30 days after the estimated delivery date. Claims due to an error on our part are resolved at our expense.
If you notice any problem with the product or anything else about your order, email us at costa43n@gmail.com with your order number and a photo of the problem.
Wrong address
If the address you give us is insufficient for the courier, the shipment will be returned to us. Once we have confirmed the correct address with you, the cost of the new shipment will be paid by you.
Unclaimed parcels
Shipments that are not collected are returned to us. The cost of the new shipment will be paid by you. Returned parcels that are not claimed within 30 days will be donated to charity.
Returns at the customer's request
Please email us at costa43n@gmail.com before returning any product. We do not refund orders for change of mind or offer size exchanges, as each garment is made specifically for your order. Check the size guide on each product before buying; if in doubt, email us and we will help.
Customers residing in Brazil: if you regret a purchase, you must email us within 7 consecutive days of receiving it, attaching a photo of the item. The request will be assessed to check that the product has not been used or damaged, even partially; in those cases a refund will not be possible.
Notice for European Union consumers
Under Article 16(c) and (e) of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not apply to:
- the supply of goods made to the consumer's specifications or clearly personalised;
- sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
We therefore reserve the right to refuse returns.
Contact
For any question about your order, email us at costa43n@gmail.com.